Payment

Payment via cheque accepted, please make cheques payable to Midnightstar Candles and send to payment address on checkout screen. Any orders paid for by cheque will not be dispatched until payment clears.

Local customers in the Barking, Essex area who wish to place an order and pay cash and collect goods in person are welcome to do so. Please use the normal checkout screen and click the cash button at the bottom of the page.

Cash payments are only accepted in person from customers collecting goods from ourself. Customers ordering goods for collection will be notified via email or telephone (if number provided) when goods are ready for collection.

Any customer not collecting goods in person and sending cash in the post does so at their own risk, we are not responsible for your cash going missing. We strongly advise any customer who would like to pay via post to send a cheque or postal order not cash.

Please feel free to contact us if any clarification is needed.

 

Shipping

All items are shipped via First Class mail or Standard Parcels for U.K. deliveries.

For all non U.K. deliveries items will be shipped via Airmail or Surface mail dependant on weight and customer preference.

Please note when ordering handmade items we aim to dispatch within one or two days of receiving your order. For large orders of handmade items or busier times of the year this time frame can increase to three to four days. Be assured however we will make every effort to have your items made and dispatched as soon as possible.

We do not dispatch Saturdays or Sundays.

 

Returns

If you place an order and wish to cancel, this can be done within twenty four hours of placing your order. Please use our 'contact' page for our email addresses and telephone number. If payment was made via PayPal using a credit or debit card, the payment will be refunded through PayPal. If payment was made via PayPal using direct bank transfer or eCheque, the payment will be refunded as soon as the cleared funds are available for direct refund.

As the majority of our items are hand made to order, and we are available to answer any queries regarding our products in advance of an order being placed; there will not generally be a refund offered simply because a customer decides they have changed their mind about the product.

However, in the event of a hand made product being supplied which is received damaged or faulty, a refund or replacement including postage costs will be given. Proof of damage / faults or return of goods at our cost may be required.

Fragrance oils, candle and tart making kits and waxes will not generally be refunded or exchanged in any circumstances. None of these products can be received back into stock due to the fact we do not have testing facilities to verify the products have not become contaminated or have not been tampered with once they have left our premise.

Tart warmers or any other item purchased which has not been hand made to order by our company can be returned within seven days, in it's original packaging and in an unused state, for a full refund of the purchase price. Refunds will be made in the manner in which payment was made - PayPal payments via PayPal and postal payments via cheque.

For refund / returns instructions: Please contact us before returning any goods.

 

Privacy

We take your privacy extremely seriously! Midnightstar Candles will not pass on or sell any of your details to any third parties. All information given to us during your purchase and checkout procedure via our payment gateway will remain strictly confidential.

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Christmas Closing

Due to the large volume of orders on handmade items on the run up to Christmas and the chaos of the Postal Strikes, both our eBay and Web shops will be closing on the 27th of November to allow time to complete and dispatch all Christmas orders.

 

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